01. Prices and Checkout Terms

The price, currency, access period, billing frequency, renewal status, included features, and any material purchase conditions displayed on the applicable checkout page at the time of purchase form part of the transaction terms.

If a price or billing condition shown at checkout conflicts with general marketing copy elsewhere on the website, the checkout information presented for that specific transaction will control to the extent permitted by applicable law.

02. Free and Paid Features

VOLUPTAI may provide some content, account functionality, AI Chat, or Custom AI Girlfriend Creator access free of charge and may reserve other features, higher limits, premium functionality, or digital access for paid users.

Free usage limits and paid features may change over time for operational, technical, compliance, abuse-prevention, product, or cost-management reasons. Current free Creator access may include different guest and registered-user image-generation limits, regeneration limits, chat limits, and saved-character limits.

03. Custom AI Girlfriend Creator Access

VOLUPTAI may currently make limited Custom AI Girlfriend Creator image generation, AI chat, and saved-character functionality available without a separate Creator charge.

Free Creator access may be subject to guest and registered-user limits, including daily image-generation limits, regeneration limits, message limits, saved-character limits, anti-abuse controls, and other technical restrictions. Free limits do not have cash value, do not create a guaranteed future entitlement, and may be increased, reduced, suspended, reset, or replaced.

If VOLUPTAI introduces paid Creator credits, subscriptions, image-generation packages, premium chat limits, or other paid Creator functionality, the applicable price, included allowance, billing structure, and material purchase terms will be displayed before purchase.

04. Activation of Digital Access

Where a purchase grants account-based access, the entitlement begins when the transaction is successfully completed and the applicable access is activated on the purchasing VOLUPTAI account.

Users should complete purchases while signed in to the account that is intended to receive the purchased entitlement.

05. One-Time and Recurring Products

VOLUPTAI may offer one-time digital access products, recurring plans, or both. Any automatic renewal will be disclosed before purchase. A product described as one-time access will not automatically renew.

Where recurring billing is offered, cancellation instructions and the effect of cancellation will be presented through the relevant account, checkout, billing, or payment-provider interface.

06. Refund Requests

Refund requests should be submitted as soon as reasonably possible. Eligibility is assessed according to the transaction circumstances, use of the digital service, applicable mandatory consumer rights, payment-provider rules, and any purchase-specific terms accepted at checkout.

This Policy does not remove any refund, cancellation, withdrawal, or remedy that applicable law requires VOLUPTAI to provide.

07. Situations That May Support a Refund

A refund or billing correction may be considered where appropriate, including in situations involving:

• A confirmed duplicate charge.
• A confirmed technical failure that prevented purchased access from being activated and could not reasonably be corrected.
• An unauthorized transaction following appropriate verification.
• An incorrect digital entitlement that VOLUPTAI is unable to correct.
• A refund required by applicable consumer-protection law.

08. Situations Normally Not Refundable

Subject to mandatory consumer rights, a refund will not normally be issued solely because:

• The user changed their mind after materially using the paid service.
• The user did not use some or all of an available access period.
• The user expected a specific AI-generated response, companion behavior, conversation style, wording, generated image, visual detail, sexual or fantasy scenario, or exact match to every selected Creator attribute.
• A fictional AI companion, model, optional feature, or presentation changed while the core purchased service remained materially available.
• Access was restricted because of a violation of the VOLUPTAI Terms of Use.

09. Refunds, Reversals and Chargebacks

If a transaction is refunded, reversed, cancelled, successfully disputed, charged back, or otherwise invalidated, any digital access, usage allowance, image-generation allowance, Creator entitlement, premium entitlement, or account benefit granted by that transaction may be reduced, revoked, or removed.

10. Third-Party Payment Processing

Payments may be processed by an independent payment provider. Payment providers may apply their own fraud controls, verification procedures, transaction rules, prohibited-use policies, and privacy practices.

VOLUPTAI does not require users to send full payment-card numbers or security codes through ordinary support messages.

11. Currency, Taxes and External Fees

Prices may be displayed in one or more currencies. Applicable taxes, card-issuer charges, bank fees, currency-conversion costs, or other third-party charges may apply depending on the transaction and user location.

12. Future Price and Plan Changes

VOLUPTAI may change future prices, plan names, usage allowances, image-generation credits, Creator limits, premium features, access periods, or product structure. A future pricing change does not retroactively alter a transaction that has already been successfully completed, unless required by law or expressly agreed with the user.

13. Mandatory Consumer Rights

Nothing in this Policy limits, excludes, or overrides any consumer right, statutory cancellation right, refund right, remedy, or legal protection that cannot lawfully be waived.

14. Billing and Refund Support

For billing assistance or a refund review, use the official Contact page or email contact@voluptai.com.

Include the VOLUPTAI account email, transaction or order reference, transaction date, and a concise explanation of the issue. Do not send full card numbers, CVV/CVC codes, passwords, or other sensitive credentials.